Shipping and returns

Shipping Duration

5-10 business days (depending on destination)

Shipping Price

FREE SHIPPING on all orders over 70 (current exchange rate)

Standard Shipping is

- 5€ for Europe, Switzerland and the US

- 10€ for the rest of the world 

 

Importat information:

For all deliveries within the EU and US, taxes and customs duties are included in the product price

For all deliveries outside Europe and to Switzerland, import duties may be charged (fees, import duties), which are determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods and are levied once your package reaches your country. nineplanets does not withhold duties and taxes during the payment process and cannot predict what your possible duties will be: in case such additional duties are incurred, they must be paid by the customer in order for your package to be cleared. In this case, the customer is responsible for the costs incurred. Please contact your local customs office for more information about your country's policies.

Order processing

If your item is in stock, please allow 2-3 business days to process your order once payment is received and cleared. Please note during high season or new range release there may be minor delays - we appreciate your patience during this time.

Once shipped, you will be e-mailed with tracking information to follow your oder to its destination. Please note there is no dispatch on weekends or public holidays.

Returns

You want to return a product? No problem! Follow this step-by-step instruction

1. Take a picture of the product you want to return 

2. Get in contact with us and name the reason for the return 

3. Wait for our answer so that we can tell you what the next steps are

4. Return the product after consultation with us

5. Receive a new product (new size, new color) or a refund (refund takes up to 30 days)

The customer is responsible for return costs.

We accept returns on all products. Just as long as item & packaging is returned in perfect condition.

Returns are accepted up to 14 calender days after receiving your order.

As soon as we receive your return, we will make sure to handle your request.

Ownership and risk

To ensure fast dispatch times, once your order has been shipped, we are unable to make changes or cancel your order. If you have made an error in your delivery address/quantity/size or colour, please contact us immediately via email at support@nineplanets.shop. Any delivery date or time specified by us is a best estimate only and nineplanets will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, nineplanets does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery frame, please contact us.